By Joyce Mookhoek
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June 27, 2025
Grief is a universal experience, yet support can often feel out of reach - particularly for older Australians. That’s why the Arcare Family Foundation is proud to have supported Griefline in piloting Help Texts , a world-first text-based grief support service now trialled in Australia. Originally developed in the United States, Help Texts provides personalised, evidence-based messages directly to individuals' phones. These text messages offer gentle reminders, grief education, emotional support, and practical coping strategies - all without the need for appointments, phone calls or waiting lists. Why Help Texts? Research shows that grief support in Australia is often hard to access. Many bereaved individuals, especially those over the age of 65, find it difficult to reach out for help. Meanwhile, those around them often feel ill-equipped to provide meaningful support. According to the National Ageing Research Institute, 71% of Australians over 65 have experienced at least one bereavement in the past 2.5 years. And without support, older people are twice as likely to develop prolonged grief disorder - causing lasting emotional and functional difficulties. Help Texts aims to break that cycle. The Pilot: Supporting Older Australians Through Loss Thanks to the support from the Arcare Family Foundation, Griefline piloted Help Texts across Australia from April 2024 to February 2025. The goal was to reach 200 people aged over 65, but the program attracted an even broader audience - including younger adults, carers, and health professionals. Now Funded Through Home Care Packages One of the most exciting developments is that Help Texts is now eligible to be funded under individual Home Care Packages , removing financial barriers for older Australians and improving the sustainability of the service. This breakthrough makes grief support more accessible, dignified, and integrated into aged care - something the Arcare Family Foundation is deeply passionate about. Moving Forward: Creating a More Grief-Literate Community The pilot has not only provided immediate relief to those experiencing loss but also created a ripple effect of grief literacy within communities. Subscribers shared the service with loved ones, expanded their understanding of grief, and began to normalise difficult conversations. This aligns powerfully with Griefline’s mission : to normalise grief, support communities through loss , and encourage courageous conversations around bereavement. At the Arcare Family Foundation, we are honoured to support projects like this that bring innovation, empathy, and community into aged care and beyond. To learn more about Help Texts, visit: www.helptexts.com To learn more about Griefline, visit: www.griefline.org.au The Arcare Family Foundation is committed to supporting initiatives that improve the quality of life for older Australians and the communities around them. Together, we’re building a future of care, compassion and connection.